Unimaster's Most Frequently Asked Questions

home appliance repair servicesWe are the leading home appliances maintenance and repair company in Vancouver Canada, and thousands of customers depend on us to keep their household appliances running. We have amassed a large pool of personnel who are at the ready to tackle your problems. You can reach our customer care 24/7, and they will assign you a technician to handle the maintenance and repairs of your home appliances. Otherwise, you can use the chat option on our page to get in touch with the dedicated online customer care representatives at any time of the day.

An easier option of getting the best quality service from our professionals is by going through the questions that various people ask when they call our customer care representatives. We take great care to provide answers to the most basic and crucial questions regarding your home appliance. Below are the frequently asked questions from clients that have similar problems.

 

What do you do?

We are Unimaster Inc, one of the leading household appliances maintenance and repair Services Companies in Canada. We have amassed a wealth of experience, and you can count on us for exceptional service. A Google search will show you that we are the best around.

 

Where are you located?

We are based in Vancouver, and for the past ten years, we have provided the residents with excellent repair and maintenance service of their home appliances. We have also rolled out our services across Canada, you can call us at any time, and our technicians will arrive at your home at the agreed time. We have satellite repair centers spread out across Canada, which allows us to serve a large client base without violating our quality control policies.

 

What if I need an emergency appliance service?

We have various instant communication channels, the most common being the 24/7 hotline toll-free number. We can get our technical staff to you within an hour if the situation is dire. We will require that you provide the details of your address, or exact location to find you easily. If you do not know where exactly you are, we will request you to allow us to contact your mobile service provider to provide us with your exact GPS location.

 

How do I get to your repair center?

We have made it simpler for our clients to get proper maintenance and repair services of your household appliances from the comfort of your home. Our highly trained and experienced technicians will come to your location as soon as you need our services. Simply contact us and give us your location and we will come to you. Our personnel is professional, and we do not share your address with third parties; rest assured that there will be no breach of your privacy.

 

How long does it take you to arrive?

We have technicians in various locations of Vancouver as well as in other major cities in Canada. We work with your schedule, but mostly we get to you within the day. In most cases, we get to you within the hour. You can also book an appointment for your most convenient time to get the repairs, as well as the maintenance, done.

 

How long does it take to fix my appliance?

This will largely depend on the type of appliance that needs fixing. We have a record of accomplishment of fixing appliances on the spot since we have equipped our personnel with all the tools required for the job. We ensure to train them in the latest technology, which ensures that they have the technical expertise of the latest technology used in modern household appliances. If we cannot fix it on the spot, we take the appliance to our repair centers, fix it, and deliver it back within 24 hours.

 

Are you licensed and insured?

We are a registered and licensed company in Vancouver as well as in Canada to offer maintenance and repair services of all types of household appliances. We ensure to hire only the licensed technicians with the best training credentials as well as experience. We are also insured not only for the sake of our clients as well as for our technicians and the company’s sake.

 

If I call you to repair my appliance, will it not make my warranty void?

No. We are in partnership with the manufacturers of the popular brands of household appliances in use in Canada. We ensure that we register all our technicians with the manufacturers and they get a license to do repairs and maintenance services on your appliances. This cushions you from rendering your warranty void.

 

Why should I call you instead of going to the brand or store where I bought the appliance?

We come to you at the time of your convenience to maintain and repair your appliance. With the partnerships, we have with the appliance manufacturers; you will not have to worry about the warranty of your appliance being declared void. We also have very competitive prices that apply whether you are within the warranty period or not.

 

Can I trust you?

Yes. We have a professional team, versed in customer care and are upright citizens. We ensure to do background checks before hiring any technicians and employ only those with clean records. We also do random surveys to assess the quality of service offered by our field technicians. In the years we have been in operation, we have not received a complaint of missing items from our clients’ homes. We also have insurance that protects your goods from further damages or loss of items in your home.

 

Unimaster Inc is synonymous with home appliance maintenance and repairs. This not only applies to Vancouver but in other territories in Canada. Give us a ring today or reach out to us through our website and we will get back to you within the hour.